Terms and Conditions

Conditions of use

- Terms

- Privacy Policy

- Intellectual Property and Content

- Shipping and Delivery

- Prices and Payment Methods

- Returns & Exchanges

- Product Information


The access and use of the site and its products and services are connected to the following conditions. Using this website, you're agreeing with the terms and conditions of use, that can be updated occasionally. We recommend that you visit the site regularly to be aware of any alterations that may have been done.The access to this site is allowed temporarily and we reserve the right to withdraw or change services without notice. We are not responsible if for any reason this website is unavailable at a given time. Occasionally, we can restrict access to some areas of this site. Dalbek is not responsible for damage or loss of any person, arising from the use of any information on this site. Some links on this site lead to external sites, Dalbek partners. When you click on these links, you will leave the Dalbek site and we will not have any control over such sites, and will not accept any responsibility for the material present in them. To be able to place an order, you must be over 18 years and committed to provide real data to enable the process of your order successfully.


Privacy Policy
At Dalbek we have an important responsibility and we are committed regarding to the security of our website and data protection of our customers and visitors. Our privacy policy is presented below. Any changes to this policy will be posted here in this statement. Which information do we collect? We collect your name, phone number, postal address, email, age and gender for use in marketing campaigns, awards and newsletters. Also, while making a purchase on our site, we also collect information about the delivery address and payment details. We may also collect other information about your experience on our site that can contribute to the improvement of our service.For what purpose are the data collected used? This data will allow our employees to process your orders, notify you of important changes to the site's features, surveys and for statistical purposes. We may also periodically send you (via email or mail) information about products and services, campaigns, promotions and special offers. If you do not want to be contacted for these purposes, you can cancel in the following ways:


- You can cancel the newsletter subscription in your personal account.

- The newsletters you receive in your email has a link to unsubscribe.

- You can contact our Customer Support here.By taking your order, it is possible that your data such as address and postcode, are disclosed for the purposes of fraud prevention and detection.


What are Cookies and what are they used for?

A cookie is a small file sent to your computer that is stored on your disk. If you have created an account on our website, your computer will store a cookie that will enable it to be identified automatically when re-visit our site. Cookies are also used so that our system can follow your footsteps in a shopping session. If you do not accept the use of cookies, you can not use this site.Updating your data. If you want to verify the data submitted to Dalbek, you can do it by email or through the customer support service. Will be required proof of identity before we disclose the information. This test may be your email address and password log on the website.


You should keep this information safe as it is your responsibility if any action or application is submitted through your account. We recommend that you do not store your password in the browser, since another person with access to your computer, you can see and use your personal information.In compliance with Law No. 67/98 of 26 October Law of Protection of Personal Data, the user may at any time exercise their rights of access, rectification, cancellation of their data. The collected personal data may be transferred to third entities of recognized competence for direct marketing purposes. If you do not want your personal information is disclosed to third parties, please contact us indicating your name, surname, address and account number:

- By Email: helpdesk@dalbek.com

Security - The dalbek.com use one of the online ordering systems more secure and that there is constantly improving its software in order to offer the highest possible security to its members.


Intellectual Property and Content

All intellectual property rights of software and content available through this website are property of dalbek.com or are licensed and protected by laws and treaties around the world. All such rights are reserved to Dalbek and its suppliers.You can save, print or display the contents of this site only for your personal use. No publication is permitted, handling, distribution or reproduction in any format, any content of this website or connecting it to any business or company.



Price and Payment Methods

Credit Card

Credit Card payments  can be made with Visa, Visa Electron, Mastercard, Maestro and American Express.

Users of credit cards are subject to validation and authorization by the card issuer. If the card is declined, you will be immediately informed by our system when you complete the order. When evaluating your order request, the disclosure of data is possible, as the address and zip code to check security alerts and the prevention and detection of any kind of scam. Still, whenever their data are released, they will remain safe.If you find that your data is not correct, you can correct them by following this procedure in our Privacy Policy.


Paypal

PayPalPayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com. IMPORTANT: Dalbek does not keep any PayPal account login information of the client.


Bank Transfer


Online Banking
1) Access the online account management page from your bank.
2) Select the SEPA transfer option.
3) Enter Dalbek  IBAN: PT50 0079 0000 6066 5385 1013 1 and BIC SWIFT: BPNPPTPL

4)
Enter the amount to be transferred.
5) Make sure your details are correct and confirm the operation.
6) Send to helpdesk@dalbek.com proof of transfer.


ATM (not available in all countries)

1) In the ATM, select Payments option.
2) Select the Bank Transfer option.
3)
Enter Dalbek  IBAN: PT50 0079 0000 6066 5385 1013 1 and BIC SWIFT: BPNPPTPL
4) Enter the amount to be transferred.
5) Make sure your details are correct and confirm the operation.
6) Scan the transfer receipt and send it to helpdesk@dalbek.com


Returns and Exchanges



Defective products

We guarantee the satisfaction of our customers and we do not want these buy products that may have been quality control. So if you think you send a defective product, please contact our Customer Service within 14 days from receipt of order so we can schedule the recall. Please have the following data:- Order number- Reference and product name- Details of the defect- If you want a refund or replacement of the product- A defect product photography sent to our email.Se pretender efectuar uma devolução ou troca, deve-nos enviar um email com o numero de encomenda e referência do artigo.Assim que recebermos a sua devolução, é realizada uma avaliação técnica ao (s) produto (s). A troca é processada no prazo de 5 dias úteis e receberá um e-mail quando o novo produto for enviado. No caso de ser impossível trocar um produto devido a ruptura de stock, será efectuado o reembolso do valor total do mesmo.


Refunds

You can choose to be refunded through a Dalbek discount coupon, PayPal or Bank Transfer.

Discount Coupon

If you choose the discount coupon, it will be sent to your e-mail a code to discount the amount of reimbursement in the next order. This code must be entered in the "Discount Code" from the shopping cart page and when applied it is discounted to the total new order.

Paypal

In the case of payment by Paypal, the refund is credited to your Paypal account and will be immediately available.

Bank Transfer

In the case of payment by bank transfer or credit card, you will be requested your bank details (IBAN and SWIFT) and the refund will be made by bank transfer.

Products Information

Dalbek makes every effort to ensure that the photos of the products featured on the site are as close as possible to the level of color. However, the color is a factor that depends on each monitor and the same settings. In this sense, we can not guarantee that your monitor reflects the actual color of the product.All measurements are approximate, however we make every effort to ensure that they are as accurate as possible.We take precautions to ensure that all details, descriptions and prices of the products presented on the site are correct. However, we reserve the right to refuse orders in which information of the products was incorrectly published, including prices and promotions.The refusal of orders can also be the result of other reasons such as:

-Product out of stock.

- Inability to obtain payment authorization.

- Fraudulent orders.

If there is a problem with your order you will be immediately contacted by us.We do everything in our power to keep the details of your order and insurance payment. But we can not be held liable for any loss you may suffer if a third party to gain unauthorized access to any data you provide when accessing or ordering on our site. If you received an order and want to return it, please contact our customer support service. For more information about returns click here. Dalbek can change prices without notice. All prices don't include VAT.